Effective date: March 23, 2026 · Last updated: March 23, 2026
Effective date: March 23, 2026 · Version 1.0
IMPORTANT — PLEASE READ CAREFULLY These Terms of Service contain provisions that significantly affect your legal rights, including: binding arbitration for disputes (Section 14); a class action waiver (Section 14.9); limitations on our liability (Section 12); and jurisdiction-specific overrides that may grant you additional rights (Section 17). By accessing or using ZeroDocs, you agree to be bound by these Terms. If you do not agree, you must not use the Services. |
1. Definitions
2. Acceptance and Eligibility
3. Description of Services
4. Account Registration and Responsibilities
5. Electronic Signatures and Legal Validity
6. License Grant and Restrictions
7. Customer Data
8. Intellectual Property
9. Pricing, Billing, and Payment
10. Free Trials and Promotional Offers
11. Term and Termination
12. Warranties and Disclaimers
13. Limitations of Liability
14. Dispute Resolution and Arbitration
15. Indemnification
16. General Provisions
17. Jurisdiction-Specific Supplemental Terms
17.1 India
17.2 European Union & EEA
17.3 United Kingdom
17.4 United States — California
17.5 Australia
17.6 Brazil
17.7 Canada
17.8 Singapore
17.9 Germany
17.10 France
18. Contact Us
In these Terms, the following defined terms apply:
Term | Meaning |
|---|---|
"ZeroDocs" / "we" / "us" / "our" | BoringDollars Private Limited, a company incorporated in India, doing business as ZeroDocs. |
"Services" | The ZeroDocs platform, web application, APIs, mobile applications, and all associated products and features available at zerodocs.xyz. |
"Customer" | A business entity or individual that subscribes to or licenses the Services pursuant to these Terms. |
"Authorized User" | An individual natural person whom a Customer permits to access and use the Services on its behalf. |
"Customer Data" | All documents, data, templates, content, and information uploaded to or processed through the Services by or on behalf of a Customer. |
"Signer Data" | Personal information of signers and transaction parties generated as part of the electronic signature audit trail. |
"Subscription Plan" | A purchased entitlement to use the Services for a defined period at a specified price tier. |
"DPA" | The Data Processing Agreement incorporated by reference into these Terms, governing the processing of personal data. |
"Confidential Information" | Non-public information disclosed by either party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. |
"Documentation" | Technical and functional documentation, user manuals, and materials we make available regarding the Services. |
"Feedback" | Suggestions, proposals, ideas, or recommendations you provide regarding the Services. |
"Usage Data" | Aggregated, de-identified diagnostic, performance, and usage-related data generated by the operation of the Services. |
"Force Majeure Event" | Any event beyond a party’s reasonable control, including acts of God, natural disasters, war, civil disturbance, governmental action, cyberattacks, pandemic, or infrastructure failure. |
2.1 Acceptance
By creating an account, accessing, or using the Services, you confirm that you have read, understood, and agree to be legally bound by these Terms and our Privacy Notice. If you are using the Services on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.
2.2 Eligibility
2.3 Updates to These Terms
We may revise these Terms from time to time. We will notify you of material changes by posting a notice in the platform, updating the “Effective Date”, or emailing you at least 30 days before the change takes effect. Your continued use of the Services after the effective date of any revision constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you may terminate your Subscription Plan in accordance with Section 11.
3.1 What ZeroDocs Provides
ZeroDocs is a software platform that enables Customers to create, manage, distribute, and execute electronic documents and signatures; manage document templates and clause libraries; generate audit trails for executed documents; and access AI-powered document intelligence features. We are not a party to any document, contract, or agreement executed through the Services.
3.2 Service Availability
We target high availability but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance where possible. Access to certain features or from certain jurisdictions may be limited or unavailable due to legal, regulatory, or technical constraints. It is your responsibility to ensure that your use of the Services is lawful in your jurisdiction.
3.3 Changes to Services
We may modify, add, or discontinue features of the Services at any time. We will provide reasonable advance notice of changes that materially reduce the functionality included in your Subscription Plan. Where required by applicable law, you may terminate your Subscription Plan without penalty if a material adverse change is made during your Subscription Term.
3.4 Third-Party Services
The Services may integrate with or link to third-party applications, platforms, or services. We are not responsible for the content, privacy practices, or terms of those third-party services. Your use of third-party integrations is at your own risk and subject to those third parties’ terms.
4.1 Account Creation
You must provide accurate, complete, and current registration information and maintain that information throughout the term of your account. Each Authorized User must be identified by a unique email address. Accounts are personal and may not be shared between individuals.
4.2 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at support@zerodocs.xyz of any unauthorised access, suspected breach, or security vulnerability. We will not be liable for any loss arising from unauthorised use of your account credentials, except to the extent caused by our own negligence.
4.3 Account Administrator
Customers may designate one or more Authorized Users as Account Administrators with authority to manage account settings, assign access rights, configure integrations, and accept supplemental terms and conditions. Customers are responsible for all actions taken by their Account Administrators.
4.4 Authorized Users
Customers are responsible for ensuring that all Authorized Users comply with these Terms. Authorized Users who are not employees of the Customer must be bound by confidentiality and use obligations at least as restrictive as those in these Terms.
4.5 Competitors
If you are a direct competitor of ZeroDocs, you may not access or use the Services without our express prior written consent. You may not use the Services to benchmark, reverse-engineer, or develop a competing product or service.
5.1 Legal Framework
ZeroDocs facilitates the creation and execution of electronic records and electronic signatures in accordance with applicable law, including the Information Technology Act 2000 and the Information Technology (Amendment) Act 2008 (India); the Electronic Signatures in Global and National Commerce Act (ESIGN Act) and the Uniform Electronic Transactions Act (UETA) (United States); the eIDAS Regulation (EU) 910/2014 (European Union and EEA); the Electronic Identification and Trust Services (eIDAS) (UK Retained) Regulations 2016 (United Kingdom); and equivalent laws in other jurisdictions.
5.2 No Guarantee of Enforceability
ZeroDocs is a technology platform, not a law firm. We make no representation or warranty that any particular electronic document or signature executed through the Services will be legally valid or enforceable in your specific jurisdiction for your specific use case. Certain categories of documents—including wills, family law instruments, real estate transfers in some jurisdictions, notarised documents, and regulated financial instruments—may require wet-ink signatures, notarisation, or other formalities and may not be validly executed electronically. You are solely responsible for determining whether electronic execution is legally sufficient for your use case and for obtaining legal advice where necessary.
5.3 Audit Trails
ZeroDocs automatically generates a tamper-evident audit trail for each transaction, recording timestamps, IP addresses, device information, and authentication events. These records are maintained to support the legal validity and enforceability of electronically executed documents. You acknowledge that these records may include personal information of signers and that processing of this information is essential to the service.
5.4 Identity Verification
Unless you explicitly opt in for and activate an additional identity verification feature, ZeroDocs does not independently verify the identity of signers beyond confirming access to the nominated email address. You are responsible for implementing appropriate identity verification measures and explicitly opting into these features for your use case.
6.1 License Grant
Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence during your Subscription Term to access and use the Services and Documentation solely for your internal business purposes and in accordance with your Subscription Plan.
6.2 Restrictions
You must not, and must not permit others to:
6.3 Acceptable Use Policy
Your use of the Services is subject to our Acceptable Use Policy, incorporated by reference into these Terms, as updated from time to time and published at zerodocs.xyz/legal/aup. In the event of conflict between the Acceptable Use Policy and these Terms, these Terms prevail.
6.4 Monitoring
We reserve the right, but have no obligation, to monitor use of the Services for compliance with these Terms. We may suspend or terminate access to the Services where we reasonably believe a violation has occurred.
7.1 Ownership
You retain all ownership rights to Customer Data. We acquire no right, title, or interest in Customer Data except as needed to provide the Services.
7.2 Licence to Us
You grant us a limited, non-exclusive, worldwide licence to access, store, process, and use Customer Data solely as necessary to provide and operate the Services, to comply with applicable law, and as otherwise described in our Privacy Notice and DPA. We will not use Customer Data for any purpose beyond those described.
7.3 Processing as Data Processor
Where Customer Data contains personal data of third parties (including signers, counterparties, and recipients), we process such personal data as a data processor acting on your instructions. Our DPA governs the terms of this processing and is incorporated into these Terms by reference. Customers are responsible for ensuring they have a lawful basis to collect and submit such personal data to the Services, and for any required privacy notices to data subjects.
7.4 Usage Data
We may collect, generate, store, and use aggregated, de-identified diagnostic and usage-related data derived from operation of the Services (“Usage Data”). Usage Data does not identify you or your Authorized Users individually. We own all right, title, and interest in Usage Data and may use it for legitimate business purposes including service improvement, analytics, benchmarking, and product development.
7.5 Feedback
If you provide Feedback, you grant us a royalty-free, worldwide, perpetual, irrevocable, sublicensable, transferable licence to use, reproduce, modify, and incorporate Feedback into the Services without restriction or obligation to you. Feedback does not constitute Customer Data or Confidential Information.
7.6 Data Security
We implement and maintain industry-standard technical and organisational security measures designed to protect Customer Data against unauthorised access, loss, destruction, or alteration. Details of our security controls are available in our Trust Centre at zerodocs.xyz/trust. In the event of a confirmed breach of Customer Data, we will notify you in accordance with applicable law and our DPA.
7.7 Data Return and Deletion
Upon termination or expiry of your Subscription Plan, you may export your Customer Data within 30 days following the end of your Subscription Term. After that period, we may delete Customer Data from our active systems, subject to legal retention obligations. We will retain Customer Data to the extent required by applicable law (including electronic signature audit-trail obligations) and as described in our Privacy Notice.
8.1 ZeroDocs Ownership
All right, title, and interest in and to the Services, including all software, algorithms, AI models, documentation, designs, trademarks, trade names, service marks, logos, and all improvements, derivative works, and modifications thereto, are and remain the exclusive property of BoringDollars Private Limited and its licensors. Nothing in these Terms transfers ownership of any intellectual property to you.
8.2 Trademarks
The ZeroDocs name, logo, and associated marks are trademarks of BoringDollars Private Limited. You may not use our trademarks in any manner that implies endorsement of, or affiliation with, any product, service, event, or organisation, without our prior written consent.
8.3 User Content
If you post comments, reviews, or other content in public areas of the Services (such as community forums or feedback boards), you grant us a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, modify, and display such content in connection with the Services. You represent that you own or have the necessary rights to grant this licence.
8.4 Copyright Infringement
If you believe that content on our Services infringes your copyright, please notify our designated agent at legal@zerodocs.xyz with: (a) a description of the copyrighted work; (b) a description of the allegedly infringing material and its location; (c) your contact information; (d) a statement of good faith belief; (e) a statement of accuracy under penalty of perjury; and (f) your signature. We will respond to valid notices in accordance with applicable copyright law.
9.1 Subscription Plans
Services are offered under Subscription Plans, which specify the features, entitlement units, and fees applicable to your account. Subscription Plans are published on our website or communicated to you via order form or in-product communications. We reserve the right to change pricing for new Subscription Plans. Price changes affecting your existing Subscription Plan will take effect at your next renewal, with at least 30 days’ prior notice.
9.2 Automatic Renewal
Your Subscription Plan will automatically renew for the same period at the then-current price unless you cancel at least five (5) business days before the end of your Subscription Term. For annual Subscription Plans, we will send you a renewal reminder at least 30 days before the renewal date. You may cancel auto-renewal through your account settings or by contacting support@zerodocs.xyz.
9.3 Payment Terms and Authorisation
By subscribing, you authorise us or our payment processors (Stripe and Paddle) to charge your nominated payment method for: (a) Subscription Plan fees for the initial term and each Renewal Term; (b) applicable taxes; and (c) any overage charges incurred in connection with your Subscription Plan. This authorisation continues until your Subscription Plan is terminated. You must keep your payment method information current and accurate.
9.4 Taxes
All fees are stated exclusive of applicable taxes, duties, levies, VAT, GST, and similar governmental assessments (“Taxes”). You are responsible for all Taxes associated with your purchase. We will add applicable Taxes to invoices where required by law. If you are required to withhold tax, you must gross up your payment so that we receive the full stated fee net of withholding.
9.5 Overages
If your usage exceeds the entitlement units purchased under your Subscription Plan, we may charge overage fees at the per-unit rate specified in your Subscription Plan, billed in arrears on a monthly basis. Overage fees are non-refundable.
9.6 Late Payments
Amounts not paid when due will accrue interest at the rate of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower), compounded daily from the due date. We may also suspend your access to the Services for non-payment following at least 10 days’ prior written notice. You agree to reimburse our reasonable costs of collection, including legal fees, for any overdue amounts.
9.7 Billing Disputes
You must notify us of any billing dispute within 30 days of the invoice date. Disputes not raised within this period are waived. Disputed amounts must be paid in full while under review. We will apply credits or refunds if a dispute is resolved in your favour.
9.8 Refund Policy
Subscription Plan fees are non-refundable except as expressly provided below or as required by applicable law:
Right of Withdrawal (EU/EEA and UK Residents)
If you are a consumer resident in the EU, EEA, or United Kingdom, you have the right to withdraw from your Subscription Plan within 14 days of conclusion of the contract without giving any reason. To exercise this right, notify us at legal@zerodocs.xyz within the 14-day period.
Where you have expressly requested that we begin providing the Services immediately upon signup and acknowledged that performance has commenced, we will apply a proportional charge for Services used prior to withdrawal. Proportional charges are calculated based on actual usage, including USD $5 per document envelope sent for signature, subject to a minimum charge of USD $5 and a maximum not exceeding the total subscription fees paid. The balance will be refunded within 14 days using your original payment method.
Where no Services have been used, a full refund will be issued with no deduction.
9.9 Promotional Codes
Promotional codes apply only to the initial Subscription Term for which they are offered, unless expressly stated otherwise. Renewal terms are charged at the standard non-discounted rate. Promotional codes are not transferable and may not be applied retroactively.
9.10 Free Tier
We may offer a free tier of the Services with limited features and usage. Free tier access does not include a service-level commitment, may be modified or discontinued at any time, and is subject to all other provisions of these Terms.
10.1 Free Trial Terms
We may offer a free trial of the Services for a limited period (“Free Trial”). Free Trial access does not include all features available in paid Subscription Plans and is provided “as is” without any warranty. At the end of the Free Trial period, unless you have purchased a Subscription Plan, your access to the Services and any data entered during the Free Trial may be permanently deleted. We strongly recommend exporting your data before the Free Trial expires.
10.2 No Credit Card Required
Where we offer a Free Trial without requiring payment information, you will not be automatically enrolled in a paid Subscription Plan at the end of the trial. Where we do require payment information for a Free Trial, we will provide clear notice and give you the opportunity to cancel before charges apply.
10.3 Modification or Termination of Trials
We reserve the right to modify the scope or duration of, or to terminate, any Free Trial at any time without prior notice. Our aggregate liability arising out of or relating to your use of a Free Trial is limited to USD $100.
11.1 Term
These Terms take effect when you first accept them (by creating an account or using the Services) and continue until your Subscription Plan expires or is terminated in accordance with this Section.
11.2 Termination by You
You may terminate your Subscription Plan at any time by providing at least 10 days’ written notice to support@zerodocs.xyz or by cancelling through your account settings. Termination takes effect at the end of your current Subscription Term. Fees paid for the current Subscription Term are non-refundable except as provided in Section 9.8 or applicable law.
11.3 Suspension by Us
We may suspend your account or access to the Services immediately (with notice where legally required) if we reasonably and in good faith believe that you:
11.4 Termination by Us for Cause
We may terminate your account immediately without prior notice if you are in material breach of these Terms and (where the breach is capable of remedy) have failed to cure the breach within 14 days of our written notice. We may also terminate any account involved in actual or suspected fraudulent use without notice.
11.5 Effect of Termination
Upon termination or expiry of your Subscription Plan:
11.6 Fraud-Related Termination
Where we terminate an account due to actual or suspected fraud or unlawful activity, we may retain certain account information for internal fraud detection, dispute resolution, and legal compliance purposes for as long as reasonably necessary.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZERODOCS AND BORINGDOLLARS PRIVATE LIMITED AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS ("ZERODOCS PARTIES") MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING:
BECAUSE SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES, THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU IN FULL. IN THOSE JURISDICTIONS, WARRANTIES ARE LIMITED TO THE MINIMUM PERIOD AND MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. JURISDICTION-SPECIFIC CONSUMER WARRANTY RIGHTS ARE PRESERVED IN SECTION 17.
13.1 Exclusion of Consequential Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ZERODOCS PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF A ZERODOCS PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
13.2 Cap on Aggregate Liability
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE FORM OF ACTION (WHETHER IN CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE), WILL NOT EXCEED THE GREATER OF: (a) THE TOTAL FEES PAID BY YOU TO ZERODOCS FOR THE SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE OF THE CLAIM; OR (b) USD $100.
13.3 Exceptions
Nothing in these Terms limits or excludes either party’s liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be limited or excluded under applicable mandatory law.
13.4 Essential Basis of the Bargain
The limitations of liability in this Section reflect a reasonable allocation of risk between the parties and are an essential element of the basis of the bargain between the parties. These limitations apply notwithstanding any failure of any essential purpose of any limited remedy. Each limitation is severable and independent of all other provisions of these Terms.
13.5 Jurisdictional Limitations
Some jurisdictions do not permit exclusion or limitation of certain categories of damages. To the extent such limitations are not permitted, they are modified to the minimum extent required by applicable mandatory law. Jurisdiction-specific modifications are set out in Section 17.
IMPORTANT — MANDATORY ARBITRATION AND CLASS ACTION WAIVER This Section significantly affects your legal rights. Please read it carefully. By agreeing to these Terms, you agree to resolve disputes through binding individual arbitration rather than court proceedings, and you waive your right to participate in class actions. Residents of jurisdictions listed in Section 17 may have different or additional dispute resolution rights. |
14.1 Good Faith Negotiation
Most disputes can be resolved without formal proceedings. Before initiating arbitration, you agree to contact us at legal@zerodocs.xyz with a brief written description of the dispute and your contact information. You and ZeroDocs agree to attempt to resolve the dispute informally through good faith negotiation for at least 30 days. This informal dispute resolution process is a condition precedent to initiating arbitration.
14.2 Binding Arbitration
If the parties are unable to resolve the dispute through informal negotiation within 30 days, either party may initiate binding arbitration. Disputes will be finally resolved through binding individual arbitration administered by a mutually agreed arbitral institution, in accordance with its rules for the time being in force, by a single arbitrator. If the parties cannot agree on an institution, arbitration will be conducted under the Arbitration and Conciliation Act, 1996 (India), as amended.
14.3 Seat and Language
The seat of arbitration will be Jaipur, India. The language of the arbitration proceedings will be English. The arbitrator’s award will be written, reasoned, and binding on the parties, and may be entered as a judgment in any court of competent jurisdiction.
14.4 Scope of Arbitration
The arbitrator has exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of these Terms, including any claim that all or part of these Terms is void or voidable, or whether a claim is subject to arbitration.
14.5 Fees and Costs
Arbitration filing fees and arbitrator compensation will be allocated in accordance with the applicable rules, except that for claims under USD $5,000 we will reimburse your filing fees up to USD $1,500 unless the arbitrator finds your claim frivolous. Each party bears its own legal fees unless the arbitrator determines otherwise.
14.6 Class Action Waiver
YOU AND ZERODOCS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PARTY’S CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. IF THIS CLASS ACTION WAIVER IS FOUND UNENFORCEABLE, THE ARBITRATION PROVISIONS OF THIS SECTION WILL BE DEEMED NULL AND VOID IN THEIR ENTIRETY.
14.7 Jury Trial Waiver
TO THE EXTENT PERMITTED BY LAW, YOU AND ZERODOCS EACH WAIVE ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY DISPUTE ARISING UNDER OR RELATED TO THESE TERMS.
14.8 IP Exceptions
Notwithstanding the arbitration agreement, either party may seek interim or preliminary injunctive relief from a court of competent jurisdiction to protect its intellectual property rights or Confidential Information pending the resolution of a dispute through arbitration.
14.9 Governing Law
These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. For matters not subject to arbitration, the parties submit to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India. Jurisdiction-specific governing law provisions applicable to consumers in certain jurisdictions are set out in Section 17.
14.10 Survival
This Section 14 survives any termination of your use of the Services.
15.1 Your Indemnification Obligations
You will defend, indemnify, and hold harmless the ZeroDocs Parties from and against any third-party claims, liabilities, damages, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or related to:
15.2 ZeroDocs’ Indemnification Obligations
We will defend, indemnify, and hold you harmless from and against any third-party claim alleging that the Services, when used in accordance with these Terms, infringe any patent, copyright, trademark, or trade secret of a third party. We will have sole control of the defence of any such claim and may settle without your consent provided the settlement does not impose any obligation on you. This indemnity does not apply where the alleged infringement arises from: (a) your modification of the Services; (b) your combination of the Services with products or services we did not provide; (c) use of the Services after we have provided a non-infringing alternative; or (d) your breach of these Terms.
15.3 Procedure
The indemnified party must: (a) give the indemnifying party prompt written notice of the claim; (b) grant the indemnifying party sole control of the defence and settlement; and (c) provide reasonable assistance at the indemnifying party’s expense. The indemnifying party may not settle any claim that imposes any obligation on the indemnified party without the indemnified party’s prior written consent.
16.1 Confidentiality
Each party agrees to hold the other’s Confidential Information in strict confidence using at least the same degree of care used to protect its own Confidential Information (and no less than reasonable care), and not to disclose it to any third party except: (a) to its employees, contractors, advisors, and service providers who have a need to know and are bound by equivalent confidentiality obligations; or (b) as required by applicable law (in which case prompt prior notice must be given to the disclosing party where permitted). Confidentiality obligations survive termination of these Terms for a period of 3 years.
16.2 Entire Agreement
These Terms, together with the Privacy Notice, DPA, Acceptable Use Policy, and any executed Order Forms and Service Schedules, constitute the entire agreement between you and ZeroDocs with respect to the Services and supersede all prior and contemporaneous agreements, representations, and understandings. In the event of conflict, the order of precedence (highest to lowest) is: (1) Order Form or Service Schedule; (2) DPA; (3) Section 17 Supplemental Terms; (4) these Terms.
16.3 Severability
If any provision of these Terms is found to be unenforceable or invalid by a court or arbitrator of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions of these Terms continue in full force and effect.
16.4 Waiver
No failure or delay by either party in exercising any right under these Terms constitutes a waiver of that right. A waiver must be in writing to be effective and applies only to the specific circumstance identified.
16.5 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms, in whole or in part, to any affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets, upon notice to you. Any purported assignment in violation of this Section is void.
16.6 Force Majeure
Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by a Force Majeure Event. The affected party must notify the other within a commercially reasonable time and resume performance as soon as practicable. If a Force Majeure Event continues for more than 60 days, either party may terminate the affected Subscription Plan on 10 days’ written notice.
16.7 Notices
Notices to ZeroDocs must be sent to legal@zerodocs.xyz (for legal matters) or support@zerodocs.xyz (for account matters). We will send notices to you at the email address registered in your account. Notices are deemed delivered: (a) immediately if sent via the Services; (b) one business day after sending if sent by email with confirmation of delivery; or (c) three business days after posting if sent by certified mail.
16.8 Independent Contractors
The parties are independent contractors. These Terms do not create a partnership, joint venture, employment, agency, or franchise relationship between the parties. Neither party has authority to bind the other.
16.9 Trade Compliance
The Services and associated software are subject to export control and trade sanctions laws, including those of India and the United States. You represent that you are not located in, under the control of, or a national or resident of any country or territory subject to applicable sanctions, and that you are not on any governmental list of prohibited or restricted parties. You will comply with all applicable export control laws in connection with your use of the Services.
16.10 Language
These Terms are drafted in English. Translations provided for convenience only. In the event of any inconsistency between the English version and a translation, the English version prevails, unless prohibited by applicable law.
16.11 Accessibility
We are committed to making the Services accessible. If you require an accommodation to access the Services or have a complaint about accessibility, please contact support@zerodocs.xyz.
If you reside in one of the following jurisdictions, the provisions of this Section apply to you and take precedence over any conflicting provisions in the main body of these Terms.
Applies to: Residents of India Primary frameworks: Indian Contract Act 1872; Consumer Protection Act 2019; Information Technology Act 2000; Arbitration and Conciliation Act 1996; Digital Personal Data Protection Act 2023 |
Assignment
We may not assign our rights, duties, or obligations under these Terms to any third party without your prior written consent, except in connection with a merger, acquisition, or sale of substantially all of our assets.
Consumer Rights
If you are a consumer under the Consumer Protection Act 2019, nothing in these Terms affects your rights under mandatory Indian consumer protection law. You may refer complaints to the Consumer Disputes Redressal Commissions. These Terms will be interpreted in compliance with mandatory consumer protection laws of India.
Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, our Grievance Officer for India, Devendra Tanwar, is contactable at legal@zerodocs.xyz. We will acknowledge complaints within 24 hours and resolve them within 15 days of receipt.
DPDP Act
Processing of your personal data as an Indian resident is governed by the Digital Personal Data Protection Act 2023 and our Privacy Notice. Your rights as a Data Principal under the DPDP Act (including rights of access, correction, erasure, nomination, and grievance redressal) are described in our Privacy Notice.
Applies to: Residents of EU Member States and the EEA Primary frameworks: GDPR; eIDAS Regulation; EU Consumer Rights Directive; applicable national consumer protection law |
Consumer Rights
If you are a consumer habitually resident in the EU or EEA, you benefit from mandatory provisions of the law of the country in which you are resident. Nothing in these Terms limits your rights as a consumer under applicable EU or national law. You may bring legal proceedings before the courts of your country of domicile, and we may only bring proceedings against you in your country of domicile.
Provision of Digital Services
By signing up for ZeroDocs and accessing the Services, you provide your express consent to the immediate commencement of the Services before the expiration of any applicable statutory withdrawal period, and you acknowledge that you thereby lose your right of withdrawal once the Service is fully or partially provisioned. We provide a commercial 7-Day Money-Back Guarantee (see Section 9) to all our users.
Arbitration Carve-Out
Section 14 (Dispute Resolution and Arbitration) does not apply to EU/EEA consumers. You may bring proceedings before the competent courts of your country of domicile. The EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.
Governing Law for Consumers
For EU/EEA consumers, your statutory rights and the mandatory consumer protection provisions of your country of residence apply notwithstanding the choice of Indian law in Section 14.9.
Applies to: Consumers habitually resident in the United Kingdom Primary frameworks: Consumer Rights Act 2015; Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; UK GDPR; Data Protection Act 2018 |
Cancellation Rights
You have the right to cancel your Subscription Plan within 14 days of the day after contract conclusion without giving any reason. To exercise this right, notify us clearly at legal@zerodocs.xyz. If you request access to the Services during the cancellation period, you acknowledge that once the Services are fully performed your cancellation right is lost. We will refund you for any unperformed portion within 14 days of your cancellation notice, using the same payment method.
Statutory Warranties
Nothing in these Terms affects your statutory rights as a consumer, including the right to receive services performed with reasonable skill and care under the Consumer Rights Act 2015.
Liability
Section 13 (Limitations of Liability) is modified for UK consumers as follows: (a) We do not exclude or limit our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any matter that cannot be lawfully excluded; (b) We are responsible for foreseeable loss or damage resulting from our breach or negligence, but not for loss that is not foreseeable; (c) Our Services are provided for personal domestic use. We have no liability for loss of profit, loss of business, or loss of business opportunity; (d) Our maximum liability is limited to £100 or the fees paid in the preceding 12 months, whichever is greater.
Adverse Term Changes
If we make changes to these Terms that adversely affect you during your Subscription Term, we will give you reasonable advance notice and you may terminate your Subscription Plan effective from the date the changes take effect with a prorated refund for unused prepaid fees.
Arbitration Carve-Out
Section 14 (Dispute Resolution and Arbitration) does not apply to UK consumers. You may bring claims before the courts of England and Wales (or Scotland or Northern Ireland as applicable).
Applies to: Residents of California Primary frameworks: CCPA/CPRA; California Consumer Legal Remedies Act; California Electronic Commerce Act |
California Civil Code §1542
California residents hereby waive California Civil Code §1542, which states: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”
CCPA/CPRA Privacy Rights
Your privacy rights as a California resident, including the right to know, delete, correct, opt out of sale/sharing, and limit use of sensitive personal information, are described in Section 15 of our Privacy Notice.
Consumer Complaint Assistance
California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (916) 445-1254.
Applies to: Consumers and small businesses in Australia (< 100 employees or < AUD $10M turnover) Primary frameworks: Australian Consumer Law (ACL); Competition and Consumer Act 2010; Privacy Act 1988 |
Australian Consumer Guarantees
Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures, you are entitled to cancel and receive a refund for the unused portion or compensation for reduced value. For minor failures, we will remedy the failure within a reasonable time, failing which you may cancel and receive a refund for the unused portion.
Limitation of Liability
To the extent permitted by the ACL, our liability for breach of a consumer guarantee is limited (at our option) to: (a) re-supplying the Services; or (b) paying the cost of re-supplying the Services.
Adverse Changes
If we make adverse changes to these Terms during your Subscription Term, we will give you reasonable advance notice and the right to terminate your Subscription Plan with a prorated refund for unused prepaid fees.
Renewal Notice
For annual Subscription Plans, we will provide at least 30 days’ advance notice before automatic renewal.
Arbitration Carve-Out
Section 14 (Mandatory Arbitration and Class Action Waiver) does not apply to Australian consumers. You may pursue claims through Australian courts or the Australian Competition and Consumer Commission.
Reverse Indemnity
Notwithstanding Section 15, you will not be liable to us for consequential, incidental, special, or punitive damages. Your total liability to us will not exceed the fees paid in the preceding 12 months or AUD $100, whichever is greater.
Applies to: Consumers domiciled in Brazil Primary frameworks: Brazilian Consumer Protection Code (CDC); LGPD; Brazilian Civil Code |
7-Day Withdrawal Right
If you are a Brazilian consumer, you may terminate your account within 7 days of conclusion of these Terms or receipt of the Services, whichever is later, and receive a full refund of amounts paid.
Price Stability
The fees applicable to your Subscription Plan will not change during your Subscription Term except by mutual written agreement.
Assignment
We may not assign our rights, duties, or obligations under these Terms without your prior written consent.
Arbitration Carve-Out
Section 14 (Dispute Resolution and Arbitration) does not apply to Brazilian consumers. You may bring proceedings before the competent courts in Brazil.
Applies to: Residents of Canada Primary frameworks: PIPEDA; Quebec Law 25; CASL; applicable provincial consumer protection law |
Quebec Consumers
If you are domiciled in Quebec, you are entitled to receive these Terms and all communications in French. We will make French-language versions of key documents available on request at legal@zerodocs.xyz. You may bring proceedings before the courts of Quebec.
CASL
We send commercial electronic messages to Canadian residents only with express or implied consent as defined by CASL. Each message includes a functional unsubscribe mechanism honoured within 10 business days.
Consumer Protection
If you are a consumer under applicable provincial consumer protection law, nothing in these Terms limits your statutory rights under that law.
Applies to: Consumers domiciled in Singapore Primary frameworks: Consumer Protection (Fair Trading) Act (CPFTA); PDPA 2012; Electronic Transactions Act |
Consumer Dispute Resolution
If you are a consumer under the CPFTA, Section 14 (Dispute Resolution and Arbitration) does not limit your right to submit claims to courts of Singapore or to mediate through officially recognised Singaporean mediation bodies.
Limitation of Liability
Certain limitations on liability for breach of contract and damages arising from negligence may not apply under Singaporean law, to the extent they are inconsistent with mandatory provisions of the CPFTA or other applicable law.
Applies to: Consumers habitually resident in Germany Primary frameworks: BGB (German Civil Code); UWG; German Product Liability Act; EU Consumer Rights Directive as implemented |
Liability
Section 13 is replaced in its entirety for German-resident users. We are fully liable for intentional and gross negligence and for damages from injury to life, body, or health. For slight negligence, we are liable only for breach of a Cardinal Duty (an obligation essential to performance of the contract and on which you may reasonably rely). Such liability is limited to typical, foreseeable damages and excludes loss of profits and indirect damages. The German Product Liability Act remains unaffected.
14-Day Right of Withdrawal
German consumers have the right to withdraw from these Terms within 14 days of conclusion of the contract without giving any reason. To exercise this right, notify us clearly at legal@zerodocs.xyz or by post. We will refund all amounts received from you within 14 days using the same payment method. If you requested services during the withdrawal period, you must pay a proportionate amount for services provided up to withdrawal. The right of withdrawal expires if we have fully performed the service and you expressly consented to performance beginning before the withdrawal period expired.
Indemnification
Section 15 is modified for German consumers: your indemnification obligation applies only to claims arising from your culpable (intentional or negligent) actions in violation of these Terms or applicable law. You are not required to indemnify us for claims caused or contributed to by our own acts or omissions.
Term Updates
Material changes to these Terms will be offered to you in writing at least 2 months before their proposed effective date. Changes only become effective with your acceptance. Your silence within 2 months may constitute acceptance only where: (a) the change restores conformity with a changed legal situation due to a new law, court ruling, or regulatory authority order; and (b) we have informed you of the consequences of silence. Price changes, changes to main performance obligations, and changes that significantly shift the contractual relationship require express consent.
Dispute Resolution
Section 14 (Mandatory Arbitration) does not apply to German consumers. You may bring proceedings before the competent courts in Germany. The EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr. We are not obligated to participate in consumer arbitration board proceedings.
Applies to: Consumers domiciled in France Primary frameworks: French Consumer Code; French Civil Code; eIDAS; GDPR as implemented in France |
14-Day Withdrawal Right
French consumers have the right to withdraw from these Terms within 14 days of conclusion of the contract without giving reasons, using the withdrawal form below. To exercise this right, contact us at legal@zerodocs.xyz.
Withdrawal Form — France To: BoringDollars Private Limited DBA ZeroDocs, legal@zerodocs.xyz I hereby notify you of my withdrawal from the contract for the provision of services. Ordered on / received on: _______ Consumer name: _______ Consumer address: _______ Date: _______ Signature (if notifying by paper): _______ |
Legal Warranty of Conformity
We warrant the conformity of the Services with these Terms under Articles L.217-11 et seq. of the French Consumer Code. You must notify us of defects within 2 years of delivery. Defects found will give rise to rectification or reimbursement within 30 days.
Mediation
French consumers may have recourse to conventional mediation or the Consumer Mediation Commission in accordance with Articles L611-1 et seq. of the French Consumer Code. Section 14 (Mandatory Arbitration) does not apply to French consumers; you may bring proceedings before the competent courts in France.
For legal questions, please contact:
Legal & Compliance BoringDollars Private Limited (doing business as ZeroDocs) Email: legal@zerodocs.xyz Grievance Officer (India): legal@zerodocs.xyz General Support: support@zerodocs.xyz Security: support@zerodocs.xyz Privacy: privacy@zerodocs.xyz Postal: Attention: Legal Team, BoringDollars Private Limited, B8A, Bhawani Singh Road, C-Scheme Jaipur 302001, Rajasthan India |
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ZeroDocs is a product of BoringDollars Private Limited, incorporated in India under the Companies Act 2013.
BoringDollars Private Limited is incorporated in India under the Companies Act 2013.